Champagne Support in a Bear Economy? Why the Economy Can’t Afford Premium Service
View this Bomgar™ Webcast:
Service providers are typically safe from Wall Street woes. But, as the markets continue to tumble, IT budgets are shrinking while the customer’s demands for high-quality service remains the same.
So, how does a service provider offer champagne support in a bear economy?
PlumChoice has taken a new approach to servicing its customers, which has enabled them to offer premium support to their clients without the premium price tag. Learn how they avoided the pitfalls of a bear market as they discuss:
- The economy’s impact on the service industry
- Why 50% of service & support dollars are wasted
- What’s really important to the customer (hint: it doesn’t cost that much)
Presenters:
• John Ragsdale, SSPA | AFSMI | TPSA
• Nathan McNeill, Bomgar
• Rich Surace, PlumChoice PC Services
Recorded Event: November 13, 2006