Find out how to navigate the rep console and start several different types of remote desktop control sessions.
- Click system tray icon
- Enter Username and Password, or
- Use Kerberos credentials
- Choose language
- Click Login
- See queue of waiting customers and chat with team members
- Click Start button for step-by-step instructions for starting session
- Select customer from queue and start session (this will open new tab)
- Click Jump To button to initiate session with unattended computer (opens additional window)
- Access pre-installed Jump Client
- Present screen to one or more attendees or schedule presentation for later time
|