Training: First Login

Training Videos

Download Rep Console

Customer Connection

SSL Certificate CA

SSL Certificate Self-Signed

Screensharing Basics

Chat Basics

File Transfer Basics

Session Management

Find out how to navigate the rep console and start several different types of remote desktop control sessions.
  • Click system tray icon
  • Enter Username and Password, or
  • Use Kerberos credentials
  • Choose language
  • Click Login
  • See queue of waiting customers and chat with team members
  • Click Start button for step-by-step instructions for starting session
  • Select customer from queue and start session (this will open new tab)
  • Click Jump To button to initiate session with unattended computer (opens additional window)
  • Access pre-installed Jump Client
  • Present screen to one or more attendees or schedule presentation for later time