Secure Remote Support

Using multiple remote support tools can compromise security. In fact, 71% of data breaches were caused by insecure remote control and remote access products. That is because most remote control tools cannot integrate with LDAP, some leave little-to-no audit trail, and others route sensitive data through 3rd party servers.

Bomgar’s appliance-based approach to remote support solves all these difficulties. Bomgar produces one audit trail and centralizes security, even though it handles remote support for multiple operating systems and use cases..

On-Site Appliance

Install Bomgar in-house, under the security measures you already have in place. Sensitive data, such as PHI and account information, never passes through a third party server.

Bomgar's appliances offer the most secure deployment available for remote support.

Remote Support Appliances

Identity Management Integrations

Bomgar's identity management integrations let you manage support technicians centrally, ensuring only authorized users have access to remote systems.

Integrate with LDAP and Active Directory, RADIUS for multi-factor authentication, and Kerberos for single sign on.

Identity Management Integrations

Centralized, Automated Audit Trail

As a hub for all remote support activity, Bomgar logs and records each session.

Downloadable reports and flash videos give managers clear visibility into support activity.

Audit Trail | Session Recording

Third-Party Tested

Bomgar submits its source code to Symantec regularly for a security audit. It has always performed well in these tests.

Bomgar obtained the FIPS 140-2 Level 2 certificate for our remote support appliances.

Symantec | FIPS 140-2

"We can bring the solution in-house and take control of the security ourselves."
Phil Demuth VP Head of Internal Systems Fiserv

Bomgar has been "designed and implemented with security best practices in mind".

"When you’re dealing with government agencies or healthcare organizations, security, logging and auditability is paramount.

We needed a tool that could provide both help desk efficiency and best-in-class security."

Global Desktop Systems Management Engineering Manager
Computer Sciences Corporation