File Transfer
Transfer files by using the upload and download buttons or by dragging and dropping files.
Secure File Transfer
Neither email nor FTP can guarantee file transfer security. Furthermore, SaaS remote support vendors require you to send files through a third-party server, potentially coming in conflict with industry regulations.
All data that is run through Bomgar is secured with 256-AES SSL encryption so you can rest assured that file transfers are protected from outside threats. Moreover, since Bomgar is a secure, on-premise appliance, all data stays internal to your company.
How File Transfer Works
Transfer files by using the upload and download buttons or by dragging and dropping files. You can also right click on a file to open or download it directly.
Permission-Based Access to Files
Bomgar gives administrators granular access control over what reps can do when supporting users remotely. File transfer is completely permission-based. Administrators can grant full access to the systems reps support or they can define permissions for relevant files and directories.
Administrators can also limit file transfer permissions to allow reps only upload or download privileges to prevent reps having full control of the remote file system.
Administrators can apply file transfer permissions to individual users or groups in Bomgar. For instance, if you don't want your Tier-1 reps to have access to download files from a customer's computer; you can limit their privileges to upload only.