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Secure Remote Support Software

Bomgar replaces 1st generation remote control support tools with a solution specifically designed for the needs of security-conscience support organizations. Bomgar enables IT support representatives to remotely access, diagnose, control and fix attended and unattended computers and mobile devices. Bomgar allows enterprises to remotely support any device – from anywhere at any time. Learn more about Bomgar 12.1 – the latest software release powering Bomgar.

Product OverviewSMBEnterpriseFederal
Appliance B200 B200 B300 B300 B400 B400 B200 FIPS B200 B300 FIPS B300 B400 FIPS B400
Concurrent LicensingMore B200: 2-20 users B300: 2-300 users
B400: 300-10,000 users		 B200 FIPS: 2-20 users
B300 FIPS: 2-300 users
B400 FIPS: 300-10,000 users
Representative Consoles
Desktop
Mobile
Desktop
Mobile
Desktop
Supported End-user Platforms
Desktop
Mobile
Desktop
Mobile
Desktop
Mobile
Features for RepresentativesSMBEnterpriseFederal
File TransferMore Yes. Yes. Yes.
Rep InviteMore Yes. Yes. Yes.
Reboot/Auto-ReconnectMore Yes. Yes. Yes.
Jump ClientMore Yes. Yes. Yes.
Click-to-ChatMore Yes. Yes. Yes.
Intel® vPro™More Yes.
Features for AdministratorsSMBEnterpriseFederal
PortalsMore One Portal Multiple Portals Multiple Portals
Bomgar Button More Yes. Yes. Yes.
Identity Management More
  • LDAP/Active Directory
  • LDAP/Active Directory
  • RADIUS
  • Kerberos
  • Smart Card
  • LDAP/Active Directory
  • RADIUS
  • Kerberos
Access SponsorMore Yes. Yes.
Embassy (Vendor Access)More Yes.
Rep InviteMore Yes. Yes.
Bomgar AnalyticsMore Yes.