Jump Scenarios

Remote Access to Servers, Desktops, Terminals, etc.

 Servers
Connect to and maintain remote servers. Rather than licensing remote access software on a per-computer basis, Bomgar includes unlimited remote access as a feature of every license. Jump enables organizations to scale remote desktop control capacity from a few servers to an entire datacenter or server farm.

 

Desktop Support
Maintaining a stable desktop environment is one way IT moves the business forward. Bomgar streamlines remote access with Jump. Without traveling to branch offices, shipping systems back and forth for repairs or even walking down the hall, support staff can control and troubleshoot remote desktops. Jump helps keep end-users productive and focused on the business.

 

Terminals
ATMs, terminals and other unattended, customer-facing systems are vital to your organization, so keeping them up and running is critical. Jump Technology cuts time to resolution whenever an unattended system experiences a problem, without hindering PCI compliance. Jump allows you to gain control of problem systems virtually rather than physically.

 

Point of Sale Systems
Instead of deploying technical staff to each store location when an incident arises, Jump Technology allows remote control of point of sale (POS) systems. This reduces business interruptions, lowers the cost to provide support, and reduces frustration on both ends of the phone whenever supporting a non-technical end-user.

 

Vendor Access
Bomgar makes it easier to control and monitor vendors' access to the applications and systems in your organization that need support. Instead of giving vendors unmonitored privileges on your network, Bomgar remote access software lets you:

• Specify which systems vendors may control
• Define the credentials necessary for connection, and
• Monitor and audit what vendors do when they have control