Appliance-Based Remote Desktop Access

The Bomgar Box is a secure platform for virtualizing support, enabling your support staff to be in more places and on more systems virtually than they ever could physically. With Bomgar, virtual support staff view the screen and control the remote desktop as if physically present. Bomgar works transparently through corporate firewalls, and enables remote control of attended or unattended Windows, Linux, and Mac computers. Respond faster and eliminate less cost-effective means of remote support by sending support reps virtually on-site.

Bomgar is available in models suitable for enterprises of all sizes. Our ownership model keeps your data in-house, enabling you to satisfy compliance and security requirements in a cost-effective manner. And in most cases, you can configure the Box for remote control in less than an hour.

Remote Control Software Features

Bomgar™ enables clientless remote control of any Windows, Linux, Mac, or Windows Mobile system by creating a remote connection from the support rep's and end user's systems to the Bomgar Box outbound through firewalls. This eliminates the need to change firewall configurations and potentially weaken your network's security. And because you own the appliance, you can integrate remote access with other tech support applications securely, keeping all of your sensitive data in-house where it belongs.

Support Across Platforms

• Gain remote control of Windows, Mac, Linux and Windows Mobile
• Support via screen sharing or command line interface
• Built-in remote access software for unattended systems with Jump Technology
• Localize in Italian, Japanese, German, Spanish and French

Provide Fast, Effective Support

• Gain remote desktop control of multiple systems simultaneously
• Automatically pull system info for quick diagnosis
• Reboot remote desktops & re-initiate remote control automatically
• Transfer files & chat with end-users or other reps securely
• Present your desktop for training purposes

Integrate with Existing Applications

• Open API
• Create plug-ins with Bomgar's SDK
• Integrate with BMC^® Remedy^® Service Desk
• LDAP, RADIUS, and Kerberos integration
• Customize Bomgar's customer-facing elements

Keep Your Data Secure

• On-site, appliance-based deployment
• Every remote desktop connection protected with 256-bit AES SSL encryption
• Logs and video recordings of remote control sessions
• Granular management of support rep privileges
• Set group policies for managing permissions

Get the Box That's Right for You

• Scalable deployment models
   Bomgar B200 – 2 to 20 support reps
   Bomgar B300 – Up to 300 support reps
   Bomgar B300v – Depends on virtual infrastructure
   Multiple B300s for larger deployments
• Concurrent licensing & unlimited remote control software user accounts

Centralize Support Management

• Define support teams and support request queues
• Create custom exit surveys to monitor rep performance
• Analyze trends with detailed service desk reports
• Authenticate support reps with single sign-on