Customer Control
The customer always has overriding control of the mouse throughout the entire computer remote access session, and a prominent "Stop Session" button automatically halts the remote desktop access session when pressed. Bomgar™ remote support software automatically uninstalls at the end of the session.
256-bit AES SSL Encryption
Bomgar™ session traffic is protected by 256-bit AES SSL encryption to ensure that the entire datastream is fully secure. The Bomgar™ remote support software login is password-protected, and all logins are via SSL-secured website.
Application Sharing
Customers can restrict computer remote access to a specific application to allow a representative to troubleshoot that program without gaining unnecessary access to other applications. (Windows clients only)
User identification and authentication
Differentiate administrators from representatives. You can also set various parameters for representative passwords. These include password complexity, failed password lockout, password expiration, and idle user timeout. You can even determine the features and level of control allowed to individual reps.
Logging and Reporting
Bomgar™ PC remote control software collects support session data automatically. You can view and manage these session logs in the administrative interface. Download summary or detailed reports of all session activity into a .csv file, easily transferable to Excel. Run reports based on team, team members, or representative. View Flash (.flv) recordings of remote command shells.
Session keys
Prevent unknown clients from connecting to reps by requiring clients to connect using randomly generated, single-use session keys.
Multi-Factor Authentication
Integrate Bomgar™ remote support software with RSA and other multi-factor authentication mechanisms via RADIUS for an extra layer of security.
Syslog server configuration
Configure the appliance to send log messages to an existing syslog server. |
