"When you’re dealing with government agencies or healthcare organizations, security, logging and auditability is paramount. We needed a tool that could provide both help desk efficiency and best-in-class security."

The IT team of America's leading technological university can now provide remote desktop support to all of its end-users with Bomgar™, regardless of operating system.

Fiserv selected Bomgar's remote support appliance as the foundation for its vTrips (virtual trips), eliminating the cost and productivity issues caused by travel.

PlumChoice support agents drove the quick adoption from GoToAssist™ to Bomgar. The reaction to the change was "revolutionary," says Surace. In addition, they are able to "provide the support they were trained to do."

Activant plans to expand the use of Bomgar in their support organization even more. They are currently working on initiatives that include introducing the use of Jump Technology for connecting to unattended systems and integrating a customer support knowledgebase.

As an open-sourced IT organization, Linux support was a critical factor. Now not only can the Zappos.com IT team support Linux, they can also support Windows, Mac and mobile devices.

The IT support team at the Johns Hopkins Bloomberg School of Public Health is able to provide the same quality of support to students and faculty calling in from Botswana as they are to those calling in from an on-campus research building.

"We chose Bomgar over LogMeIn because we couldn’t depend on the SaaS vendor. It was just one fiber cut away from being cut off from the world. That’s not a risk we were willing to take."