Bomgar & BMC

Two Critical Systems for a Complete Support Package

As a BMC Marketzone Partner, Bomgar’s certified integration brings two critical support systems together so your organization can improve service levels, centralize support processes and strengthen compliance. Now, with the Bomgar integration, enterprises can launch a secure, remote support session directly from a BMC Remedy ticket, which eliminates needless data entry and simplifies root cause analysis.

Combining Bomgar’s secure, collaborative remote support solution with BMC’s industry-leading incident management system gives a complete support picture, allowing support representatives to provide excellent customer service in a more efficient manner.  

Bomgar's integration with BMC Remedy enables service desk staff to:

• Initiate a remote desktop control session from within the BMC Remedy application
• Measure the performance and effectiveness of the service desk through customizable reports
• View Bomgar session logs from within the Remedy application
• Log key session details and record videos of each support session

Key Benefits

• Increase first call resolution rates
• Shorten call times
• Eliminate onsite visits
• Enable compliance reporting
• Measure and exceed SLAs
• Increase support capacity
• Automatically log every remote support session

How to Get the Integration

Contact your sales representative to get additional information on the Bomgar/BMC Remedy integration package. Further customizations and more advanced integrations are also available through Bomgar's strategic BMC system integration partnerships.